Appointment Setting Software Your Process. Perfectly Executed. Accurately Measured.
Appointment Setters need specific roadmaps and an efficient way to follow them precisely. Managers need operational transparency and credible metrics to analyze performance.
See the software in action
How the elements work together
Learn more (2 mins video)
Five elements to create your solution
The Prospecting Roadmap
The right call at the right time with the right message. Never get lost.
read more
Design your ideal Prospecting Roadmap
The right call at the right time with the right message.
Contact Science Prospecting helps your callers pursue every target faster, easier, and with more precision than ever before.
A patented process engine, Contact Science provides a roadmap for your prospecting team, increasing caller productivity. Callers can simultaneously operate multiple steps in perfect pursuit of hundreds of targets and never get lost. Managers can easily monitor, measure, and analyze performance for coaching and improvement.
STREAMLINE PROSPECTING
Successful prospecting requires specific steps to be precisely followed, transparently monitored, and accurately measured.
An effective appointment setting roadmap must specify:
- How many times to call?
- How frequently to make calls?
- What message to deliver if there is no contact?
- Which messaging devices to use?
- What to do if contact is not made during the pursuit?
- What to do if the account could not be qualified during the pursuit?
The Contact Science software helps you succeed at prospecting new business through specific, automated, accurately tracked steps that address those factors.
Put simply, Contact Science Prospecting dramatically improves your prospecting process, making it:
- Automated: Contact Science Prospecting automates the prospecting process. Callers consistently follow a specific set of steps in the fastest, easiest, and most precise way possible.
- Measurable: Contact Science Prospecting provides real-time performance reports that are exceptionally accurate and actionable. Using these credible metrics, managers can easily identify weaknesses to take corrective actions.
- Transparent: Contact Science Prospecting cannot be gamed. Every appointment setting step your callers make is transparent and can be verified as being done.
CONTACT SCIENCE FEATURES
Contact Science Prospecting includes popular features such as integrated email, direct mail pursuit logic, email blast support, click to dial, message prompting, voicemail drop, and a personal progress dashboard.
Plus, callers don’t do any reporting tasks. The process engine reports on itself.
Management enjoys real-time, accurate activity reporting, big screen dashboards, appointment notifications, and tight integration to CRM and marketing platforms.
Each Contact Science account comes with:
- Free software training for callers and administrators
- Free seats for non-callers (managers, trainers and administrators)
- Free consultation to create your initial prospecting roadmap
- Free operational best practice recommendations
- Free roadmaps for direct mail follow-up campaigns
The Dialer
The Process Dialer is fast, easy, accurate. Voicemail Drop. Call Recording.
read more
Select a Dialer option
A fast, easy, and accurate dialer integrated into your Roadmap. Advanced Voicemail Drop and Call Recording options.
Clicking a button to dial a phone number is efficient. This must-have feature makes dialing faster and more accurate. But, not all dialer implementations are equal.
Whether callers use the Contact Science Process Dialer with your existing VOIP or they use ours, each and every dial is made precisely to the specifications of your appointment setting roadmap.
Contact Science can turn most VOIP PBXs with ‘click to dial’ into an advanced process dialer.
Or, choose the built-in Contact Science Process Dialer to benefit from these additional features:
- Call Recording: Calls are recorded and placed on caller performance reports and in the target’s history so managers can easily listen to calls for coaching purposes.
- Voicemail Drop: Voicemail Drop significantly increases the number of pursuits per hour and the quality of the messages left – at the same time. With a single click, callers seamlessly append a recorded message to a live message to reduce the time it takes to leave a personalized voicemail. This unique approach combines a ‘personalized voice’ component with a ‘perfect recording’ component.
Marketing
Set more appointments with help from email blast, email drip, and direct mail.
read more
Marketing tools will improve program performance
Set more appointments with help from Contact Science email blast, email drip and direct mail.
Contact Science Marketing helps boost the results of your appointment setting activities!
Integrated Contact Science email marketing and direct mail tools create awareness and mindshare, provide valuable data, and raise the temperature of a cold call to a call that is a little warmer.
EMAIL MARKETING AND SCORING
Email marketing has long been used to create awareness and ‘calls to action.’
Contact Science integrated email marketing also offers valuable data, showing callers which targets are opening emails and clicking on links.
Targets are scored based on their interaction with emails. When callers add new names to their weekly call list, they can review the scoring data and add targets who seem to be paying attention to your marketing emails.
Contact Science Marketing also includes email drip. Email drip campaigns keep promising targets warm between your telephone pursuits.
Already have an email marketing tool? Check out our integrations to see how we might interface with your current marketing platform.
DIRECT MAIL AS A PROSPECTING TOUCH
There is a subtle, but important, difference between using direct mail as a marketing campaign and using direct mail as a prospecting touch. To get maximum prospecting value from a direct mail touch, a very timely follow up phone call must be made.
- With Contact Science, nothing is mailed until the caller has the bandwidth to make a timely follow up call.
- Caller activity drives the sending of mailers. Callers dictate who should, or should not, receive a direct mail piece.
- Gone are ineffective campaigns where sales people chase 100's of pieces of mail that were dropped at the Post Office on the same day!
Integration
Play well with others. Real-time data update with CRM and Marketing platforms.
read more
Integrations will improve program productivity
Sync real-time call data with other tools in your Sales Engine.
Contact Science plays well with others! Contact Science connects with popular CRMs and marketing platforms, ensuring that data gathered during sales phone calls are updated in real time everywhere you need.
A popular integration feature, especially for companies with a pre-built dashboard, is for Contact Science to create an Activity in a CRM or Marketing platform when a call is made.
The Contact Science WebService suite also facilitates data exchanges from other platforms to Contact Science
AVAILABLE INTEGRATIONS
CRM Integrations
- Salesforce.com
- ZoHo
- ConnectWise
- Autotask
Marketing Platform Integrations
- InfusionSoft
- HubSpot
- MindMatrix
BENEFITS OF MULTIPLE INTEGRATIONS
Contact Science can enhance the integrations of your non-Contact Science platforms!
Each integration of Contact Science into another platform is called a Pairing. When using more than one Pairing, companies can use Contact Science as a conduit to balance the databases of the two non-Contact Science platforms. An example would be moving a HubSpot database into Autotask.
When using more than one Pairing, each platform is updated at the same time as calls are made. So when a caller updates an email address in Contact Science, for example, it will also update in both HubSpot and Autotask.
Training, Support and Consulting
Free software training. Live Customer Service. Add services as needed.
read more
Training, support and consulting
Free software training for every caller, forever.
Contact Science software is so easy to learn and administer that we provide software training to callers and administrators for FREE. Callers can complete the short learning curve at their own pace. Management benefits from a Speedy Onboarding process and Extended Training and Support Options.
SPEEDY ONBOARDING
Our mission is to get your team up and running on Contact Science quickly and with the correct level of training and support for success. In many cases, this takes just a matter of days.
To kick things off, we schedule a Get Started call with your team to confirm your specific requirements; and then, we will:
- Configure your account
- Create caller accounts configured with your choice of Process Dialer
- Install your custom appointment setting process
- Review and install your list of targets to be called
- Enable optional Marketing services or Integrations
- Plan and present a caller training program
- Define any ongoing support, training and consulting needs
EXTENDED TRAINING AND SUPPORT OPTIONS
For organizations needing additional assistance, Contact Science offers affordable options.
- Process Transition. There are a number of moving parts to every appointment setting program, including your current one. Transitioning from your current program to a new, more specific process approach may require a little planning to make the transition as efficient as possible. This includes a review of the most common short term, long term, and scenario based appointment setting processes that you current use, or should implement.
- Administrative Support. For many companies, the support requirements are simple and infrequent, so it makes sense to have Contact Science handle the administrative role on an hourly basis.
- Private Training Classes. Getting the team on the same page is often easiest with private training classes.
- Consulting. Contact Science has years of expertise in a variety of appointment setting environments and is a great resource to brainstorm an idea or to design a complete set of appointment setting roadmaps.
Why companies use Contact Science
Simple Operation
Easy to learn. Easy to use. Free software training.
Precise Execution
The right call at the right time with the right message.
Accurate Reporting
Meaningful metrics, accurately reported. Transparency.
Impactful Options
Voicemail Drop. Email blast & drip. Direct Mail templates. Integrations.
Affordable
Month to month. Add elements as needed.
Sign up for our newsletter and receive
Why Your CRM is Destroying Your Team’s Prospecting and How to Fix It (PDF)