Appointment Setting Skills Training for MSPs

The first answer received when asking for an appointment is never a YES. Caller success is directly dependent on specialized techniques for Handling the NO - the first one, plus subsequent ones.

Setting appointments is a separate sales skill that must be tweaked for every product and market. Callers setting appointments to present Managed Services are no exception. Handling the NO is a skills training program tailored specifically to the MSP industry.

Handling the NO has two components:

Skills Curriculum
1-on-1 Classes

For more information contact Bob at 901.327.8686

Skills Curriculum

Designed specifically for the MSP appointment setter, the Skills Curriculum deliverables include three videos, plus a word document with the scripting for each technique. Callers will be taught the techniques, plus how to personalize them to fit their personality. The Skills Curriculum is purchased one time for use by all current and future callers.

Watch Video 1.

Skills Curriculum: $475 one-time fee per company.

For more information contact Bob at 901.327.8686

1-on-1 Classes (Optional)

After watching the videos, callers can schedule two 1-on-1 private web classes. There, an instructor helps the caller to finalize their opening script, to answer questions about the use of the techniques and to role play key techniques.

Fee for both classes: $275 total for each caller.

For more information contact Bob at 901.327.8686