The first answer received when asking for an appointment is never a YES. Caller success is directly dependent on specialized techniques for Handling the NO - the first one, plus subsequent ones.
Setting appointments is a separate sales skill that must be tweaked for every product and market. Callers setting appointments to present Managed Services are no exception. Handling the NO is a skills training program tailored specifically to the MSP industry.
Handling the NO has three components:
Caller Club - Twice Monthly Web Meetings
Designed specifically for the MSP appointment setter, the Skills Curriculum deliverables include three videos, plus a word document with the scripting for each technique. Callers will be taught the techniques, plus how to personalize them to fit their personality. The Skills Curriculum is purchased one time for use by all current and future callers.
Watch Video 1.
Skills Curriculum: $475 one-time fee per company.
After watching the videos, callers schedule two 1-on-1 private web classes. There, an instructor helps the caller to finalize their opening script, to answer questions about the use of the techniques and to role play key techniques.
Fee for both classes: $275 total for each caller.
Caller Club is a skills club for MSP appointment setters. In order to continue the learning process, callers can attend twice a month Caller Club webinar meetings (or watch a recording of past meetings.) The agenda for Caller Club meetings include participating/listening in on Role Play, discussing difficult call scenarios and reviewing new/improved appointment setting techniques.
No commitment, you are only charged if you attend. Once a caller has attended/viewed a meeting, they can do so forever.
Fee for each caller: $45 one time per meeting/recording.
Attend a meeting for free. First and Third Wednesdays at Noon CENTRAL time. Just click the link below a few minutes in advance to join in. No registration needed.