For Managed Service Providers

Pre-Built Programs for MSP Appointment Setting

For the MSP community, ContactScience® has tailored a specific, proven program for setting appointments with small businesses which perfectly combines the elements of Science, Best Practice and Art.

Science.  The purpose of Science is to make the caller's job of pursuing conversations as fast, easy and precise as possible.  Plus, provide manager's with accurate metrics to monitor, measure, analyze and improve the prospecting process.  ContactScience® software integrates with Autotask and ConnectWise (also,, ZoHo, InfusionSoft, HubSpot and SharpSpring)  MSPs can decide when they wish to update their PSA with new information.  Updating options range from real-time to on-demand.

Best Practices. ContactScience® provides multiple pre-built roadmaps for pursuits based on MSP requirements for cold calling, referral pursuits, lead follow-up, direct mail campaign follow-ups, 'warm 250' strategies, plus basic list scrubbing. (These Best Practices are included with registration at no additional charge.)

Art. The skills and appointment setting techniques for success in the MSP industry are unique.  And, this component of the process must be addressed.  ContactScience® can assist MSPs in three ways:

  • Support of Peer Group Training Programs.  Many MSP Peer Groups have their own unique skills training programs.  We support all approaches, in some cases with unique data fields and script displays.

  • Recommending Outsource Options.  For MSPs who do not have the bandwidth or desire to manage an appointment setting program, there are quality, proven outsource options which we can recommend.

  • ContactScience® Skills Training Program. ContactScience® offers our custom program called Handling the NO. (You do NOT need to be a ContactScience® customer to participate in the Appointment Setting Skills Training programs.)